CAPE TOWN — Members of the National Union for All Sectors (NUFAS) have marched to the headquarters of Golden Arrow in Epping to challenge the transport operator’s disciplinary practices, specifically targeting the company’s Drive-Cam Standard Procedure and alleged unfair dismissals.
The union alleges that the bus company unilaterally amended its disciplinary protocols, leading to the dismissal of several bus drivers without adhering to previously agreed-upon procedures. NUFAS representatives are demanding that the Drive-Cam system be utilized strictly as a corrective tool rather than a punitive measure.
According to the union, the company’s established policies dictate that negligent and dangerous driving offenses—such as speeding, failing to adhere to traffic signals, or misjudging amber lights—should result in six- or 12-month final written warnings, depending on the circumstances. However, NUFAS alleges that drivers are now being dismissed after just a single offense.
Union spokespeople highlighted the daily realities of the passenger transport sector, noting that minor infractions like passing a red robot can occasionally occur. They argued that the agreed policies provide space for corrective action rather than immediate termination. Furthermore, the union claims that unwritten standard practices, such as eating or the use of cell phones while on duty, are also being used to issue final written warnings and subsequent dismissals.
In response, Golden Arrow management defended its protocols, emphasizing its responsibility as a public transport provider serving over 200,000 passengers daily. Company spokespeople stated that the operator strictly follows prescribed, lawful guidelines.
They argued that all policies and procedures are fundamentally aimed at ensuring the safety of passengers, the general public using the roads, and the bus drivers themselves. Golden Arrow denied applying its policies unfairly, asserting that the company must do what is right and take a firm stance against dangerous driving behaviors.
The transport company noted that all employees have formal recourse available should they feel they have been treated unfairly. Meanwhile, NUFAS confirmed that a meeting is scheduled with Golden Arrow management, with the union remaining open to constructive dialogue to resolve the ongoing dispute.
